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The Seattle Public Library

Patron Needs and Satisfaction Study

BERK designed, administered and analyzed results of a web-based and in-library survey of 2,500 Seattle Public Library patrons, to better understand evolving user needs and preferences. We also analyzed current data on location and cross-users and conducted pre-survey and focus group interviews with library staff.

The Study paid particular interest to the level of cross-use of the King County Library System by Seattle Public Library patrons, and the reasons why those patrons are cross-users. We used the survey findings to formulate strategic recommendations, which the Library employed to obtain additional funding. The findings also informed development of key messages about the library for funding, planning and advocacy purposes.