Washington State Department of Social and Health Services

Adult Family Home Quality Assurance Panel Facilitation

BERK facilitated a quality assurance panel chaired by the State of Washington’s Long-Term Care Ombudsmen designed to examine issues around inspection, investigation, public complaint, and enforcement of adult family homes. Adult family homes are residential homes licensed to care for up to six adults not related to the individual(s) providing the services.

The panel was made up of more than 20 participants representing state agencies, service providers, advocates, and residents, many of whom had competing ideas of how best to ensure quality care in adult family homes. BERK designed implemented an effective facilitation plan to bridge differences, reach consensus, and present agreed-upon recommendations to the Legislature.