Washington State Ferries
Reservations System Implementation – San Juan Islands
After successful implementation of the Coupeville/Port Townsend vehicle reservations system, BERK began work helping WSF to expand reservations to the San Juan Islands. BERK facilitated a public Partnership Group in the San Juan Islands that was comprised of local elected officials, business owners, and ferry customers charged with providing input on business rules and system design. In addition, BERK provided technical analysis as needed, including design, administration, and analysis of staff and rider surveys and developed communication materials (brochures, handouts, website content) and conducted extensive community outreach.