Yavapai Library Network
Strategic Plan and Return on Investment Study
Yavapai Library Network (YLN) is a unique coalition of public, academic, K-12, and special libraries that provides technology and collection sharing services, and enhances the ability of member libraries to serve Yavapai County residents through shared resources, collaboration, and operational efficiencies. BERK developed a Strategic Plan to provide a strategy and future direction for their organization, and a Return on Investment (ROI) study to help garner support from their members, stakeholders, and governing authorities in pursuing that strategy. In support of both products, we talked to 17 stakeholders who provided valuable feedback on YLN’s benefits, strengths, weaknesses, challenges, and opportunities. This feedback informed the ROI Study narrative and the Strategic Plan. The ROI Study is a visually-appealing folio that provides a comprehensive assessment of YLN’s benefits, including a defensible quantification of this value and a strong narrative describing YLN’s intangible benefits.